|
|
E-Track
E -Track is a call tracking
system that brings the power and versatility of traditional Help
Desk software to the user through an Intranet or the Internet. Since
the client PC needs only a web browser, the data can be readily
accessed from any location. Driven by an intuitive user interface,
E-track is easily implemented. Backed by our experienced and professional
client support, E-Track is the perfect fit for any size company.
| Features |
| • |
Can be used in areas such
as Help Desks, Call Centers, client Support Centers, IT departments
etc |
| • |
Works on an Intranet or on the Internet |
| • |
Automatically enters default values whenever
a New Issue is entered |
| • |
Supports various levels of escalation,
so that issues which have been open for a specified length of
time become a higher priority |
| • |
Customized reports are generated to fit
the needs of your company |
| • |
The exhaustive database stores all information
previously entered so that Help Desk can quickly access past
solutions |
| • |
Built-in password security allows different
levels of access depending on user roles. |
| • |
Clients have 24 hour access to E-Track
to enter issues into the system, which then sends email notification
to Technical Support as soon as new issues are entered |
| Benefits |
| • |
Only a web browser is needed
to enter issues into the system; no user software or hardware
is necessary |
| • |
Provides Help Desk operators with a ready
answer for clients by quickly obtaining history of previous
issues and resolutions |
| • |
Fosters a strong relationship with your
client |
| • |
A cost effective solution that can be
tailored to fit any small, medium or large company |
|
|
